Jacqueline,
As you stated in your review, UPS reached out to you to pay assessed duties and taxes. They do not deliver orders until you do so. They attempted all methods of communication you provided on your order.
All international orders state that additional duties and taxes are assessed based on your order and delivery address upon and delivery and are due at that time.
Just Tea was notified that you had not responded to UPS and we provided additional contact information via phone and email to get a hold of you. We did our part in ensuring you were able to receive your tea.
- Just Tea LLC